FREQUENTLY ASKED QUESTIONS

 

What is your size range? 

SFMW Rentals currently stock sizes 6-16, our main goal is to create an inclusive size range by the end of 2022. We are working hard to stock more size 14-18 dresses as we can see that there is a gap, as a small business this takes time but trust the process :)

What happens if I book last minute? 

While booking in advance is preferred and recommended to avoid missing out, if you are needing a garment posted then the latest you can book is a Wednesday. If you are wanting to pick it up in Hamilton Friday is the last day to organise this. If it is super urgent then there are rare occasions that you can try on/pick up on a Saturday morning, but you must message us prior to booking. 

What happens after I book my rental? 

After you book your rental, patience is key - you will receive an email reminder with any tracking details or extra information shortly, if you don't receive anything (please check your junk mail!) then email sfmwrentals@gmail.com and it can be resolved. 

My rental is stuck in postage delays!

We encourage everyone to keep an eye on their tracking details and call NZ Post if you are stressed about the package. If your dress does not arrive on time, we are so sorry for the inconvenience - it stresses us out too! Please read the terms and conditions and that will provide details of the next steps.

When can I book a postal try-on? 

You can book a postal try-on from Wednesday after all the postal rentals have gone out for that current week. 

Will I get a discount if I try a postal try on and then want to rent the garment later? 

Yes, some of the postal try on fee will be taken off the full rental price when you go to rent the garment at a later date.